Selection Tools for Staffing Contact Centers
The CONTACT CENTER PRO™ identifies candidates that have the potential to succeed in contact center sales roles or customer service positions. The report, available in real time, accurately predicts performance and identifies candidates that will succeed in roles that require cross selling and up selling.
Many of the world’s leading contact centers experience reduced turnover and huge reductions in costs by using CONTACT CENTER PRO™ to predict performance and retention before they hire and invest in a candidate.
Our clients typically reduce agent attrition by 15% in the first year by leveraging the use of the CONTACT CENTER PRO™ as part of their Talent Acqusition Strategy. For a complimentary demonstration and free profile, contact us today!